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Your Questions Answered
Welcome to our Frequently Asked Questions section! At Oak & Co., we believe in transparency and making property maintenance simple. Whether you're a homeowner planning a small repair or an investor seeking ongoing service, we've compiled answers to the most common questions about our services, pricing, and process.
Browse the topics below. If you don't find what you're looking for, please don't hesitate to reach out to us directly!
About Services and Scope
Q: What types of properties do you service?
A: We proudly serve both residential homeowners and rental property investors throughout the Lancaster County Area. This includes single-family homes, townhouses, and investment rental units.
Q: Do you offer one-time repairs, or only ongoing maintenance contracts?
A: We offer both! Whether you need a one-time repair (like drywall or painting) or prefer the predictability and protection of an ongoing maintenance agreement for your investment properties, we have flexible options to suit your needs.
Q: What is the difference between a repair and a remodel?
A: A repair addresses a specific issue to restore function (e.g., fixing a leaky faucet or patching a hole in the wall). A remodel involves major changes to the function or design of a room, such as a kitchen or bath renovation, which we are fully equipped to handle.
Pricing and Scheduling
Q: How do I request a quote for my project?
A: The fastest way is to fill out the Quick Service & Quote Request Form on our Contact page. You can also call us directly at 717-723-9568. We strive to follow up within 1-2 business days to schedule a consultation or provide your detailed quote.
Q: Are your estimates free?
A: Yes, we provide free, no-obligation estimates for all major services and remodels. For small handyman tasks, we can often provide an hourly rate estimate based on your description.
Q: What are your typical business hours?
A: Our standard office and scheduling hours are Monday – Friday, 8:00 AM – 5:00 PM EST. We work to schedule service visits during times that are convenient for our clients.
Quality and Reliability
Q: Are you licensed and insured?
A: Yes, Oak & Co. is fully licensed and insured, protecting both our team and your property. We are happy to provide proof of insurance upon request.
Q: What kind of experience does your team have?
A: Our team leaders, Joel and Ivan, bring decades of diverse experience, including project management, large-scale property maintenance operations, professional framing, and comprehensive remodeling. We are committed to quality craftsmanship on every job.
Q: Do you offer any guarantee on your work?
A: We stand behind our craftsmanship. If you experience an issue directly related to our workmanship, please contact us immediately, and we will work quickly to resolve it.
For Rental Property Investors
Q: How quickly can you handle emergency maintenance requests from my tenants?
A: We prioritize urgent needs. For investors with an ongoing maintenance agreement, we establish a clear protocol for fast response times to minimize property damage and maintain tenant satisfaction.
Q: Can you handle the turnover process between tenants?
A: Absolutely. Our efficient Rental Property Turnovers service is designed to minimize vacancy time. We handle everything from trash outs and painting to essential repairs, ensuring the unit is rent-ready as quickly as possible.